Refund policy

Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at miranda@wonka.life

All failed items returned need to be sent by Registered airmail or EMS, thank you.Please note that customers are responsible for arranging return shipment and paying all return shipping costs, unless the item received is defective or incorrect. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at miranda@wonka.life.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund
We will notify you once we have received and inspected your returned item(s) and let you know whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and post the refund.
If you still have not received your refund within 15 business days after we approve the return, please contact us at miranda@wonka.life.